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Before The Vows - Wedding Articles, Guides, and Listings

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How do I return an item?

 

Returns / Refund Policy

Should you have a problem with your product please contact us within a week after receiving.  We strive to have satisfied customers.  Broken item's will either be replaced or deducted from your invoice, upon our descretion.  Any item's being returned in full, will incur a 15% restocking fee.  No exceptions.  We will not refund shipping costs incurred to receive the product.  We will not be held liable for shipping the item's back to Woodya Flowers, you will need to make arrangements to have them shipped and paid for.  All damaged boxes will need to be reported to Fedex and the claim # provided to Woodya Flowers.  The claim number from Fedex is needed in order to process all claims to Woodya Flowers.
 
Sales are final on all custom orders!  No exceptions.  This means contracted wedding orders and orders that are made to your specifications.  Does not include accessories, vases, plush animals, floral boxes or floral sleeves.
 
We understand that some things may arise under different circumstances and we will take each case into consideration.
 
Woodya Flowers
9740 Barker Cypress Rd., Ste 109B
Cypress, TX 77433
Ph: (281) 345-9435
Fax: TBD
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